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Topics

Communication

Communication within an organization dramatically effects morale, team work, productivity, client retention and your bottom line. At GCO Consulting we provide participants with easy to apply techniques for enhancing and developing the communication skills necessary for becoming more effective in their business role.

  • Managing a conversation for positive outcome.
  • Resolving conflict.
  • Providing constructive feedback.
  • Effective coaching conversations.
  • Assertive communication.
  • Respectful communication.
  • Having a quality conversation.


Additional topics:

  • Colour Spectrums – Personallity Styles Assessment

Upon attending any of the above noted sessions, participants will take away easy self-application tools that will enhance their professional as well as personal skills and credibility.  Topics can be customized for any group or size and are flexible with the time frame.

Available content outlines are available upon request.

Customer Care

In business, product quality doesn’t mean a thing if you don’t have high quality customer service programs backing up your merchandise or service delivery.

Let GCO Consulting help your company gain the competitive edge by taking customer care from “Good” to “GREAT” with service delivery, which develops lasting relationships that endure the test of time and competitor offers.

  • Service excellence 101
  • Dealing with a difficult customer.
  • Telephone skills.
  • Building Customer loyalty.
  • CRM (customer relationship management)

Additional topics:

  • Tradeshow success.
  • Respect in the workplace.
  • Professional etiquette.

Upon attending any of the above noted sessions, participants will take away easy self-application tools that will enhance their professional as well as personal skills and credibility.  Topics can be customized for any group or size and are flexible with the time frame.

Available content outlines are available upon request.

Leadership

If something is not working well within an organization the first step is to look at the leaders. Leadership development requires an accountability system, wherein, participants take an honest look at what is working for them and what areas need to be improved. At GCO Consulting we believe that leadership development is all about learning and practicing the key components that can help make the shift of turning managers into leaders.

  • Key concepts for becoming a more effective manager.
  • Performance management.
  • Running effective meetings.
  • Managing team conflict.
  • Communicate to motivate.

Additional topics:

  • Sales management.
  • Effective sales strategies.
  • Shorten the sales cycle.

Upon attending any of the above noted sessions, participants will take away easy self-application tools that will enhance their professional as well as personal skills and credibility.  Topics can be customized for any group or size and are flexible with the time frame.

Available content outlines are available upon request.

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