Providing Positive and Constructive Feedback

The definition of feedback is basically open two-way communication between two or more parties that is ongoing. The best feedback is timely, honest, and provides useful comments and suggestions that contribute to a positive outcome; a better process or an improved behaviour.

Common reasons employees under-perform
Targeting performance deficits through gap analysis
Communication: 2 way listening and use of effective questions
Provide clear messages for better understanding
When to coach and when to provide constructive feedback
Defusing techniques for a more difficult conversation
Setting achievable goals

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The 10 Pillars of Excellent Customer Service

Excellent customer service is the intangible that sets you and your company apart from others. It doesn’t matter how low

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Frequently Asked Questions

Why is staff training important? It provides your staff with an opportunity for quality improvement around their skills, which sets

Resolving Conflict

Conflict is a normal and natural part of any workplace. Whether it’s having to break bad news to a co-worker,

Tradeshow Success

Trade and Consumer Shows can be an effective marketing and communication tool with exhibiting being one of the oldest forms