Customer Care

In business, product quality doesn’t mean a thing if you don’t have high quality customer service programs backing up your merchandise or service delivery.

Let GCO Consulting help your company gain the competitive edge by taking customer care from “Good” to “GREAT” with service delivery, which develops lasting relationships that endure the test of time and competitor offers.

• Service excellence 101
• Dealing with a difficult customer.
• Telephone skills.
• Building Customer loyalty.
• CRM (customer relationship management)

Additional topics:

• Tradeshow success.
• Respect in the workplace.
• Professional etiquette.

Upon attending any of the above noted sessions, participants will take away easy self-application tools that will enhance their professional as well as personal skills and credibility.  Topics can be customized for any group or size and are flexible with the time frame.

Available content outlines are available upon request.