Speaking Topics
“It’s Not That Hard”
Winning at Building Customer Loyalty
Take the initiative, soar above the crowd. Gain the competitive edge you need to take your company from “ordinary” to “outstanding”. Learn the fundamentals, set the standards and mesmerize your client’s. Leave your legacy in customer care.
It’s not that hard.
What we do
Give new ideas
Investigate business in detail
Deep analysis
Cooperate with people
Hiring educated professionals
Communicate with world’s businesses
Think about people
Light the way of top businesses
Continue to develop
Leadership
Reveal the secrets of becoming a true leader of your own company. Maybe it’s easier than you thought?
Research reveals that 80% of problems experienced within an organization are people-related. Developing people to function at higher levels is what drives Gloria’s passion and commitment.
Gloria currently is owner and operator of GCO Consulting, and as a trainer and speaker specializes in customizing learning programs around customer care, communication
and leadership.
Skills such as:
- Communication
- Problem solving
- Relationship building
- Organizational and time management
- Accountability
- Emotional intelligence
At GCO Consulting we have worked with management teams at all levels where we explore learning solutions for turning managers into leaders – increasing their leadership effectiveness! Through training or one-on-one coaching our goal is to create leaders that are results driven and take pride in the relations they build.
Are your customers complaining more frequently?
Are you getting the results from your employees you need?
Are your teams suffering from low morale and low productivity?
Are your managers lacking the skills when it comes to getting team results?
That’s where I can help!
Results you can expect:
- Increase in customer satisfaction levels and customer loyalty.
- Build employee confidence and skills.
- Create quality conversations using enhanced communication skills.
- Increase in team morale and productivity.
- Managers that can resolve conflict quickly and effectively and turn team efforts into extra-ordinary results!
- Keep your staff longer by offering them a growth path.
- Create a culture of respect where people work collaboratively in a team effort.
Our goal is to equip your employees and business with the tools needed to make that positive impact on those they serve, knowing that learning is a process, not a one-time event!
